Privacy Policy
Security Policy
You value your privacy. And we respect that. When you shop with Byron James Glass, we need to collect a certain amountof information about you to make shopping easier for you and for us. Webelieve that you have a right to know how we use that information and how wekeep it secure. So we've answered the most frequently asked questions below. Ifyou have any more questions about our policy, just call us at 604.277.4357,email us at Info@byronjamesglass.com,or write to us at:
Byron James
Consumer Service
150-13040 #2 Road
Richmond, British Columbia
Canada, V7E 2G1
What information do we collect?
When you order from our website, we need to know your name, email address,mailing address, phone number, billing address, shipping address, credit cardnumber and credit card expiration date so we can process and fill your order. Italso lets us keep you updated on the status of your order.
You can also register with us by providing the same kind of information. As aregistered member of Byron James Glass, you can shop faster and you get specialmembership benefits.
Now and then, we may run contests or other promotions. When you enter, we'llprobably ask for your name, mailing address, email address and other informationso we can run the promotion and notify winners.
When you send a request, review or comment to our customer service department,we may ask you for your email address so we can get back in touch with you, ifwe need to.
When you visit our website, we also collect IP addresses linked to your personally identifiableinformation to protect you from fraudulent use of your account..
We may, from time to time, conduct online surveys. When you complete a surveyonline, we may ask for certain information from you, including your age, zipcode, shopping habits, email and/or mailing address.
How do we use the information?
When you place an order on our website, we use your information to process andfill your order. We may send you an email to confirm or to update you on yourorder. We may also need to contact you by regular mail, email or phone if wehave any questions about your order.
When you order, register, complete a survey or participate in any contest orpromotion on our website, we'll use the information you give us to send youemail or regular mail about our products, services or other contests andpromotions you might be interested in, unless you opt out.
We may also use the information to personalize your shopping experience by usingyour product interests and purchase information to recommend other products,services or promotions that we believe might interest you, including those ofother companies. But, only Byron James, Byron James Glass, Byron James Glass affiliates will send you these messages. We may also notify you of functionalitychanges to the website.
Also, we may, from time to time, combine your information with information ofother customers to help us analyze trends, purchasing patterns and preferences,and demographics.
Do we share your information with third parties?
We share your information with our trusted third party service providers whomanage our website. These third parties provide specific services and administeractivities offered at our website; for example, call and email center and creditcard processing. These third parties are not authorized to discuss or make anyuse of your personal information; it can only be used to provide such services.
Now and then, we may also use third parties to help us collect and aggregatesite guest and customer information. We may share this aggregated,non-personally identifiable information with existing and prospective business partners and advertisers. None ofthe aggregate information will contain any information that identifies youindividually.
We won't sell, trade or rent any of your personal information. The only time wemay disclose specific individual information is if we reasonably believe thatit's necessary to comply with applicable laws or regulations or to protect theinterests of Byron James, Byron James Glass, Byron James Glass affiliates or its guests.
How can you access or change your information or opt out of receivinginformation about new products and promotions from us?
If you're a registered Byron James Glass member, just click "My Account"on any page, enter your username and password to login. You can review or change any of your personal information from ourwebsite database. This includes the ability to opt out.
If you want to update your information or remove yourself from any of our emailor regular mailing lists, simply call us at 604.277.4357,email us at Info@byronjamesglass.com,or write to us at:
Byron James
Consumer Service
150-13040 #2 Road
Richmond, British Columbia
Canada, V7E 2G1
Please note that your request to be removed from mailing listsmight take up to four (4) weeks to become effective. Even if you're removed froma list, if you order online, we will send you an email to confirm your order andmay need to contact you by phone, email or regular mail if we have questionsabout your order. There will be an "unsubscribe" option within eachpromotional email that you receive from us so you can automatically remove yourname from our mailing list.
How do we protect the privacy of children?
The safety and privacy of children is very important to us. In accordance withthe Children's Online Privacy Protection Act, we will not knowingly collect orrequest personally identifiable information from anyone under the age of 13without prior verifiable parental consent.
How do we use "cookies"?
"Cookies" are small pieces of information stored by your browser onyour computer's hard drive. Cookies don't contain personally identifyinginformation. Most web browsers are set up to accept cookies; you can usuallychange your browser settings to refuse cookies.
We use cookies to make your shopping experience at our site better, to let younavigate quickly, and to keep track of items when you shop online. We don't usecookies on our site to store your account information; this information isstored securely on the site's server. When you login at the site with yourusername and password or make a purchase, we'll assign you a secure session I.D.The server then passes your information to you through this secure session I.D.Also, we'll use cookies to monitor and maintain information about your use ofour site.
How do we make sure your information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to keepyour personal information secure. When you order with us, your information isencrypted (or coded) using a secure server for maximum security. This codingmakes it extremely difficult for anyone to reach your information as it movesthrough our ordering system.
To check the security of your computer, look at the lower left-hand corner ofyour browser window. If you see an unbroken key or a closed lock, then theencryption technology is active and the server is secure. You can also check bylooking at the URL line of your browser; when you access a secure server, theinitial characters of the site address will be "https".
To make sure that your information is secure, we recommend never giving yourcredit card or personal information in an email; email messages are not secure.
Certain browsers don't allow communication through secure servers. If this isthe case, you won't be able to place an order online.
What if you link to another site?
Our website may provide links to other sites that aren't under our control. Wecan't be responsible for these linked websites, their content or for the actionsof the providers of such sites. You should always review the privacy andsecurity policies and terms of use for any websites you use.
Consent to our Privacy Policy and Updating Our Privacy Policy
By using our website, you're agreeing to let us collect and use your informationas we describe in this Privacy Policy. Occasionally, we may make changes to ourinformation practices or change our website's functionality. If we do, we'llupdate this Privacy Policy, so please visit this page to stay on top of anychanges to our Privacy Policy. If you have any questions or comments about ourwebsite or this Privacy Policy, please contact us and let us know.
At Byron James Glass, we know that keeping your credit card information secure isimportant to you. That makes it very important to us. We use Secure Socket Layer(SSL) 128bit encryption technology to protect your online information.
How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secureyour personal information. The information you provide when you place an orderis encrypted (or coded) using a secure server for maximum security. This codingmakes it extremely difficult for anyone to reach your information as it movesthrough our ordering system.
Certain browsers will not allow communication through secure servers. If this isthe case, you won't be able to place an order online.
Federal law states that your credit card company can't hold you liable for morethan $50 of fraudulent charges. If your credit card number is ever used withoutyour permission as a direct result of ordering on our site, we will reimburseyou for the entire liability not covered by your credit card company, up to $50.Remember: never give your credit card or personal information in an email; emailmessages are not secure.
To check the security of your computer, look at the lower left-hand corner ofyour browser window. If you see an unbroken key or a closed lock, then theencryption technology is active and the server is secure. You can also check bylooking at the URL line of your browser; when you access a secure server, theinitial characters of the site address will be "https".
What if you link to another site?
Our website may provide links to other sites that are not under our control. Wearen't responsible for these linked websites or for the actions of the providersof these sites. You should review the privacy and security policies of thesesites.
Do I have to turn the security feature on when I want to shop?
Every purchase at Byron James Glass is secure. The security features are automatic,and always on. You don't have to do anything but shop.
How do I know if I'm connected when I start ordering?
Once you've clicked the "Checkout" button, your browser looks for adigital certificate to confirm that it's communicating with Byron James Glass. Oncea positive ID is made, your order will continue securely.
Are all the pages on Byron James Glass secure?
Most of the pages on our site provide information about Byron James Glassand our products. We make this information available freely and there's noreason for these pages to be "secure." The pages that we make secureare the ones on which you actually make the purchase, in the"Checkout" area. The entire checkout process, from introduction tofinal confirmation, is completely secure.
Is my information secure when it's travelling across the Internet?
All of your information is encrypted before it's transmitted across theInternet, then decoded only after it arrives at our secure servers.
Consent
By using our website, you're agreeing to let us collect and use your informationas we describe in this Security Policy and our Privacy Policy. If we change ourpolicies, we'll post any changes on the website, so that you are always informedabout what information we collect, how we use it and under what circumstances wedisclose it.
